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Forum Discussion

Rich's avatar
Rich
Icon for Super User II rankSuper User II
79schultz wrote:
Version 266.2.2
Can't even open the app, just crashes.

Have you tried to remove/reinstall the app yet?

79schultz's avatar
79schultz
Helpful | Level 6
3 years ago
Did that twice. I'm running it on a Pixel 4a 5g, Android 12 with the February security release.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey 79schultz, sorry to hear about this.

    Are you getting any errors or is the app just silently crashing when trying to launch it on your Android device?

    Also, have you rebooted your device at all lately?
  • 79schultz's avatar
    79schultz
    Helpful | Level 6
    3 years ago

    No errors, it just silently crashes when I try to open it. Yes, I cleared the cache, turned Airplane Mode on, while airplane mode was on I powered the phone down, let it sit a little, then powered it back on, made sure it was on and signed in, then turned airplane mode back off again. (I've been told turning airplane mode on does a certain amount of network clearing/refreshing????)

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hi 79schultz, sorry to jump in here!

      Odd to see that you experienced the same thing after uninstalling the mobile app. 

      In this case, can I reach out to you via email in order for us to have a look at this internally? 

      Cheers!
       
      • Reddo's avatar
        Reddo
        Explorer | Level 4
        3 years ago
        @Megan any update on this?

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