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Forum Discussion

LisaBee's avatar
LisaBee
Helpful | Level 5
4 years ago

Dropbox desktop app (NOT S mode)

Everytime I  try any link to download the dropbox desktop app, the only file I get is for S mode. I am NOT running in S mode. How do I get the regular desktop app for Windows? Every location I've...
Desktop
Setting up the apps
Windows
  • LisaBee's avatar
    LisaBee
    4 years ago

    Hi Walter -- thanks for the quick response. I did previously find a similar link somewhere, but didn't get a successful install. Then, after over 10 install/uninstalls and several reboots, the small file did finally work. I tried so many different things, there's really no telling what exactly made it finally successful. Except that I did have a few friends watching me on zoom, and that always seems to make a difference when someone's actually watching! 😉  But I will say that there are quite a handful of people out there who have posted that they had the exact same issue. The file would only install S Mode, and then after lots of tinkering, it finally installed correctly. I don't know that anyone has been able to post a definitive solution as to what exactly caused it to finally work. Hopefully, if someone else sees this post, they'll give your download a shot before spending hours/days trying to figure out why they can only get S Mode installed.

SG23's avatar
SG23
Helpful | Level 7

I have the same problem, but still after 10+ reinstalls, no solution ... Windows 10 *not* running in S Mode, 64 bit operating system, ARM-based processor, and it refuses to install Desktop version of Dropbox - a dialog box tells me it can't be installed on this device, and asks me if I want Dropbox S Mode, which is of little use for my purposes. Surely someone somewhere in Dropbox knows the answer?! I've scoured and can find nothing ... 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey SG23, thanks for using Dropbox and posting on our Community!

I'm afraid Rich's answer still stands as the Dropbox desktop app doesn’t support ARM processors on Windows operating systems, except for on Windows in S mode.

Let us know if you have any questions. 
  • SG23's avatar
    SG23
    Helpful | Level 7
    4 years ago

    Hi Walter, many thanks, that's not welcome news but clears the matter up. I had no idea when I ordered a Surface Pro that there could be any such issue - I assumed universal compatibility of Dropbox with Windows devices. I'm sure I'm not alone in wishing this could be fixed by Dropbox's technical people. Meanwhile, I can use the Surface Pro as a table mat ...

     

    • October's avatar
      October
      New member | Level 2
      3 years ago

      Also seems the free S-Mode level no longer supports setting permissions for who can do what other than view a file.  So much for collaboration.... Hope I am wrong about that but I have not found a way to change permissions.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi October, the S Mode app can change sharing permissions depending on your current plan. Basic users can have edit and read only access to files and folders on the account.

         

        Could you clarify exactly what issue you're experiencing, with screenshots if need be (while hiding any personal info).

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