You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

David K.41's avatar
David K.41
Helpful | Level 6
2 years ago

File names abbreviated in landscape mode

Hi, my file names remain abbreviated to portrait mode width even when I turn my phone to landscape mode. Is this a know bug.

Help, this is a major, major pain. 

Thanks.

  Dave

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey there David K.41, sorry to hear you're having issues with this.

     

    Could you please clarify your device's OS version and the version of the Dropbox mobile app installed there?

     

    Also, have you tried rebooting or clearing the app's cache since you first noticed this?

     

    Keep me posted, David. 

    • David K.41's avatar
      David K.41
      Helpful | Level 6

      Glad to hear from you 🙂

      Rebooted and cleared Cache, didn’t work.

      Dropbox app version 332.2.2

      Galaxy A54 5G

      Model name SM-A546W

      Model Code SM-A546WZKBPMB

      One UI version 5.1

      Android version 13

       

      I’ve screen shot the rest of the Software Information.

      Thanks for your time.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Sorry to jump in here, David K.41.

         

        Have you tried uninstalling and reinstalling the Dropbox app, to see if that helps?

         

        Just make sure that you have up to 3 connected devices, if you're on a Basic plan, because if you have more than 3, you won't be able to sign back in after you reinstall.

  • falayon's avatar
    falayon
    New member | Level 2

    It was working fine to me until a few weeks ago.

    Help...

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!