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Forum Discussion

R2more's avatar
R2more
Helpful | Level 5
7 years ago

Dropbox crashing on Android

For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+).  Latest version of Dropbox I have installed is v.114.2.12   I cleared app and phone cache, uninstalled, reinstall...
Android
Error Messages
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    7 years ago
    Thanks for reporting Carlo (mcharlie)! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!  
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hello smahmud2 - sorry to hear this. 

As we've been getting a number of similar reports lately, I moved your post under this thread to keep things neat in our forums. 

Moreover, I have reached out via email to the address you use for your forum's profile so that we can have a more detailed look into this with all of our tools available. 

Check your inbox for my email and we'll take it from there. Thanks in advance and have a lovely week ahead!

Megaman's avatar
Megaman
Explorer | Level 3
7 years ago

I am having the same issue with my Meizo M2 Note on Android 5.1

 

App keeps crashing when I open it.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for reporting here Megaman. To further investigate, I’ve sent you both a brief message on the email connected to your Forum profile. You may have a look at your inbox at your earliest convenience & we’ll take it from there!

    • bit_nibble_bite's avatar
      bit_nibble_bite
      Explorer | Level 3
      7 years ago

      Hello,

      I'm also experiencing the same problem of starting but immediate crash on my Android 5.1 phone.

      Is there a fix I can try ?

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Sorry to hear about this bit_nibble_bite - can you confirm that this is happening on our latest version of the mobile app ( currently 120.2) and after you have cleared your cache memory?

        Could you please try to clear the cache on your app and then sign out and back into your Dropbox account? To do this on your Android device:

        - Tap the menu icon in the upper-left corner of the screen
        - Select "Settings"
        - Select “Clear Cache”

        Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

        Keep us posted on your findings please!

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