You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

R2more's avatar
R2more
Helpful | Level 5
7 years ago

Dropbox crashing on Android

For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+).  Latest version of Dropbox I have installed is v.114.2.12   I cleared app and phone cache, uninstalled, reinstall...
Android
Error Messages
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    7 years ago
    Thanks for reporting Carlo (mcharlie)! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!  
smahmud2's avatar
smahmud2
New member | Level 2
when I tap on it, it starts but a second laer it quits. goes back to home screen. It was okay for the whole year. I tried installing, uninstalling, clearing cache.
Please help
Tia
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hello smahmud2 - sorry to hear this. 

As we've been getting a number of similar reports lately, I moved your post under this thread to keep things neat in our forums. 

Moreover, I have reached out via email to the address you use for your forum's profile so that we can have a more detailed look into this with all of our tools available. 

Check your inbox for my email and we'll take it from there. Thanks in advance and have a lovely week ahead!

  • Megaman's avatar
    Megaman
    Explorer | Level 3
    7 years ago

    I am having the same issue with my Meizo M2 Note on Android 5.1

     

    App keeps crashing when I open it.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Thanks for reporting here Megaman. To further investigate, I’ve sent you both a brief message on the email connected to your Forum profile. You may have a look at your inbox at your earliest convenience & we’ll take it from there!

      • bit_nibble_bite's avatar
        bit_nibble_bite
        Explorer | Level 3
        7 years ago

        Hello,

        I'm also experiencing the same problem of starting but immediate crash on my Android 5.1 phone.

        Is there a fix I can try ?

         

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!