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Forum Discussion

R2more's avatar
R2more
Helpful | Level 5
7 years ago

Dropbox crashing on Android

For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+).  Latest version of Dropbox I have installed is v.114.2.12   I cleared app and phone cache, uninstalled, reinstall...
Android
Error Messages
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    7 years ago
    Thanks for reporting Carlo (mcharlie)! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!  
anaknezevic's avatar
anaknezevic
New member | Level 2

After two last updates, I was not able to access the app on my android at all. When I try to access it, it crashes and exits the app. This is so frustrating and I thought that after the last update it will be fixed, but I still have the same problem.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there anaknezevic - sorry to hear that!

I have moved your post here to keep things neat since we had some similar reports recently. 

Could you please confirm that the issue persists after clearing the cache on your app and then signing out and back into your Dropbox account? To do this:

- Tap the menu icon in the upper-left corner of the screen 
- Select "Settings"
- Select “Clear Cache” 

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

Should the issue persist please let me know and I will reach out to you via email directly so we can work on this together with all our tools available. 

Thanks in advance for your response. 

PS: If you'd like to do this from your end, log a ticket with our team and let me know the ticket ID so I can locate it on our system. 

  • anaknezevic's avatar
    anaknezevic
    New member | Level 2
    7 years ago

    The problem is, I can't access the app in order to be able to log out! I've cleared the cache, but still...

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Thanks for the swift response and sorry to hear this persists anaknezevic!

      As I'd like to look into this internally, I went ahead and sent you an email to the address you use for your forum's profile. Check your inbox for my message and we'll take it from there Ana.

      Thanks again and until we speak again have a lovely day. 

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