You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

R2more's avatar
R2more
Helpful | Level 5
7 years ago

Dropbox crashing on Android

For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+).  Latest version of Dropbox I have installed is v.114.2.12   I cleared app and phone cache, uninstalled, reinstall...
Android
Error Messages
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    7 years ago
    Thanks for reporting Carlo (mcharlie)! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!  
DC78's avatar
DC78
Explorer | Level 3

Hi, I am experiecind teh same issue.

Android 5.1 phone (Kernel 3.10.65+)

I tried also to disinstalla and reinstall.

The issue is persisiting.

BR

diego

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for posting us here on this behavior Diego (DC78) & trying to work on this issue on your end! 
 
As I’d like to help you on the matter as much as possible & expedite resolution a bit, I’ve made sure to create a support ticket on our system gathering all the info you’ve included on this post. 
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again!
  • DC78's avatar
    DC78
    Explorer | Level 3
    7 years ago

    Hi Jane,

    Thansk in advance for your support, much appreciated.

    You should have received my reply to your email.

    BR

    Diego

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Thanks for the nudge Diego ( DC78). You may have a second look at your inbox at your earliest convenience, in order to move forward on that together!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!