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R2more's avatar
R2more
Helpful | Level 5
7 years ago

Dropbox crashing on Android

For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+).  Latest version of Dropbox I have installed is v.114.2.12   I cleared app and phone cache, uninstalled, reinstall...
Android
Error Messages
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    7 years ago
    Thanks for reporting Carlo (mcharlie)! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!  
hannns66's avatar
hannns66
Helpful | Level 5

I have the same problem with Version 114.2.12 and Android 5.1. Many factory-resets, new installations, even creating a new account .... Now I downloaded Version 110.2.4 (date Sept 8th 2018) as an apk-file, installed and it works. But of course I cannot prohibit that Google Play will update me (to my favor of course) ....

Its interesting that it only crashes when WLAN is on. With WLAN off it seems to be stable, but all the files are not readable because of missing network connection (even when the file name is showed).

I wrote an email to Dropbox support.

 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for letting me know of all the troubleshooting you’ve followed so far & your findings hannns66!
 
As I understand that you’d need some additional assistance, I’ve made sure to check for your previous correspondence on our system & I can see that my colleague has already forwarded your report to our specialist team, so as to investigate what’s happening in more depth. I’ve also raised your support priority internally, so you may expect a reply on that correspondence soon. 
 
I hope that this is helpful to you & I’m also here in case I can be of assistance in any way. Thanks again for getting in touch on the Forum!

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