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JCplusULTRA's avatar
JCplusULTRA
Explorer | Level 4
2 years ago

Dropbox corrupts Windows 10 Start Menu

Dropbox keeps corrupting my Windows 10 start menu after a few days. The symptom it creates is folders pinned to the start menu no longer close the start menu when clicked. The only solution to fixing...
Desktop
Windows
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the update on this, JCplusULTRA.

     

    It seems that you're running a beta version of the app, which is experimental, so that might be causing this.

     

    Can you turn off the "early releases" option here and then simply reinstall the app and see if that helps?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear about this, LummoxJR and thanks for all the info you gathered.

 

Just to confirm, does the issue go away when the Dropbox app is closed or uninstalled?

LummoxJR's avatar
LummoxJR
Helpful | Level 5
12 months ago

@Hannah I haven't uninstalled Dropbox or exited the app. I did, today, change the ForegroundFlashCount registry value described here:

 

https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-explorer-window-does-not-appear-in-front/1199682e-2415-4a7a-bf21-f57a972122ee?page=1

 

Right after starting up my computer I had the issue recur, so I went into the registry and changed ForegroundFlashCount from its value of 7 to the proper default of 3; I don't know how or when it got changed to 7. Immediately afterward, even without restarting explorer.exe, the problem went away.

 

I'm not certain at this point if I've licked the problem or if it'll return in a future session. All I can say is that it never happened at all until about when I installed Dropbox, and I had no other installations or updates around that time that would explain the change. This appears to be a problem a lot of users have had with Windows and is, ultimately, a Windows bug, but it seems the Dropbox installation is what kicked it off for me.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for keeping us updated on your experience and what has worked for you, LummoxJR.

     

    Hopefully, this will be useful for other users experiencing this issue as well.

     

    If the issue does return, though, let us know.

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