You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
JCplusULTRA
2 years agoExplorer | Level 4
Dropbox corrupts Windows 10 Start Menu
Dropbox keeps corrupting my Windows 10 start menu after a few days. The symptom it creates is folders pinned to the start menu no longer close the start menu when clicked. The only solution to fixing...
- 2 years ago
Thanks for the update on this, JCplusULTRA.
It seems that you're running a beta version of the app, which is experimental, so that might be causing this.
Can you turn off the "early releases" option here and then simply reinstall the app and see if that helps?
LummoxJR
Helpful | Level 5
Okay, update: I blocked the shell extension and restarted Explorer. Oddly, the context menu still appears, but the bug with the start menu has gone away (at least for now). Following instructions similar to those on the aforementioned Microsoft discussion:
1) Open the registry editor.
2) Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Blocked (create the Blocked key if necessary)
3) Create a new string value "{ECD97DE5-3C8F-4ACB-AEEE-CCAB78F7711C}", and give it a value of "DropboxExt".
4) Go to the Task Manager's details tab, right-click explorer.exe, end task.
5) Still in Task Manager, go to File | Run and type explorer.exe to restart the taskbar.
After I did this the start menu was behaving properly again. If it fails to keep doing so I'll follow up.
LummoxJR
12 months agoHelpful | Level 5
Unfortunately the problem has returned. I still think Dropbox is the primary reason for it, because it didn't start until I installed Dropbox. There are other shell extensions Dropbox adds that maybe need to be disabled, but unlike the context menu extension I don't know if it's as safe.
I am however still seeing "Send a Copy..." in my context menu, so it's also possible that the instructions I was given for disabling certain shell extensions are simply incomplete.
- JOHN-09211 months agoNew member | Level 2
I have the same issue as well, with the same behaviors.
Dropbox autoupdates; bug is back, uninstall dropbox, bug is gone, install dropbox all is fine, dropbox autoupdates, bug is back, uninstall dropbox, bug is gone, install dropbox all is fine, dropbox autoupdates, bug is back... etc ad nauseam - LummoxJR12 months agoHelpful | Level 5
@Hannah I haven't uninstalled Dropbox or exited the app. I did, today, change the ForegroundFlashCount registry value described here:
Right after starting up my computer I had the issue recur, so I went into the registry and changed ForegroundFlashCount from its value of 7 to the proper default of 3; I don't know how or when it got changed to 7. Immediately afterward, even without restarting explorer.exe, the problem went away.
I'm not certain at this point if I've licked the problem or if it'll return in a future session. All I can say is that it never happened at all until about when I installed Dropbox, and I had no other installations or updates around that time that would explain the change. This appears to be a problem a lot of users have had with Windows and is, ultimately, a Windows bug, but it seems the Dropbox installation is what kicked it off for me.
- LummoxJR12 months agoHelpful | Level 5
The problem resurfaced on the next session and doesn't go away when closing Dropbox. It appears to be a very weird intermittent Windows issue. I don't know why it started with installing Dropbox, though.
- JCplusULTRA6 months agoExplorer | Level 4
No response to this thread from the Dropbox team still? I installed Dropbox today and immediately the bug appears. Amazing that this issue has STILL not been resolved.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!