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Forum Discussion

Marcocap's avatar
Marcocap
Helpful | Level 6
7 years ago

Dropbox became very slow and freezes after iOS 12 update

After the update to iOS 12 on my iPhone 7 Dropbox started to behave really bad. It freezes very often, minutes of charging time to just show me a portion of the files in the folder I’m working on. Alr...
Mobile
Setting up the apps
  • DavidZ's avatar
    DavidZ
    7 years ago

    Quick update on this: it appears that this primarily affects users with many (at least 25 or so) starred files. We have identified the cause and fixed the issue.

    The fix will be in Dropbox for iOS v120, going out early next week (around Nov 6).

    Thank you very much to those of you who wrote in and contributed by giving detailed descriptions of the issue, and extra thanks to those who sent in videos and crash logs.

aarondeee's avatar
aarondeee
Helpful | Level 5

I'm having the same problem. I'm using DB ver 116.2. iOS ver 12.0.1 on an iphone 8 plus. I tried clearing the cache per Walter's suggestion, but the always freezes up after pushing that button.

aarondeee's avatar
aarondeee
Helpful | Level 5
7 years ago

I deleted and reinstalled the app and it seems to be working better for the time being.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Glad to hear that aarondeee  - please keep us posted on this matter.

    Should you need anything else in the meantime, please let me know and have a lovely weekend!

    • aarondeee's avatar
      aarondeee
      Helpful | Level 5
      7 years ago

      It was just temporary relief. Problem persists.

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