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Forum Discussion

davidapollo's avatar
davidapollo
Explorer | Level 3
3 months ago

Dropbox badge not appearing when editing a spreadsheet

One of our team members can’t see the dropbox badge on the right, which means she can’t see if another team member is viewing or editing the file. She is accessing the folder the same way as I am, th...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi davidapollo, thanks for bringing this to our attention.

 

Have you check this information regarding the Dropbox Badge to ensure that it meet the requirements to run on their device and account?

 

For instance, if the account has co-authoring enabled, or the file is in compatibility mode (xls, doc, ppt) then the Badge won't appear.

 

This will help me to assist further!

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