You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

autologout's avatar
autologout
Explorer | Level 4
10 months ago

Dropbox automatically logs out on iPad and iPhone

Hello, I have a really strange issue on my iPad and iPhone since a few days ago. Not sure when it started, but there was no iPadOS / iOS update etc. as far as I know involved. - log into the Dropbox...
Mobile
Tablet
  • BenDBX's avatar
    BenDBX
    10 months ago

    Hi Everyone,

     

    Thanks so much for bringing this to our attention. Our engineers were made aware of this issue and implemented a fix. Please let us know if you're still experiencing this.

     

    Regards,

    Ben

autologout's avatar
autologout
Explorer | Level 4

More info… basic subscription, plenty of space on the devices and the Dropbox, only 2 devices connected so not hitting the limit there either.  Running version 362.5, updated 2 days ago. That could correlate to when this started. The version before was 362.3 on both iPad and iPhone and worked fine.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi autologout, thanks for messaging the Community!

 

What version of iOS are you currently running on your device?

 

This will help me to assist further!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!