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Sadsyndrome's avatar
Sadsyndrome
Explorer | Level 3
8 months ago

Dropbox app running slow on Samsung S21 Android 13

hello. I am a long time user of basic DB. has been brilliant, easy to use and very quick. Last couple of days it is running like a dog. e.g Click on a folder takes 25secs to display, if at all, or cli...
Android
Dropbox Basic
Mobile
  • Sadsyndrome's avatar
    Sadsyndrome
    Explorer | Level 3
    8 months ago
    thanks for responding. I have removed cache and data and reinstalled. Seemed OK but then I clicked on a folder and took 25 seconds to show listing. Also clicking on Home menu also didn't show content. I deleted data and the Keepass2 app, rebooted and issue still persisted? Very strange.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Thanks for the update here, Sadsyndrome!

       

      Hmm, does your phone's storage have at least 500 MB of free space, so that the app can work correctly?

       

      Also, do you have the same issue on a different WiFi or when connected through mobile data?

      • Sadsyndrome's avatar
        Sadsyndrome
        Explorer | Level 3
        8 months ago

        Thanks again for such fast reply.

        I have updated phone same issue. Rebooted router same issue.

        I  already tried mobile data and I THINK that the issue goes away? As I mentioned in my first post it does appear to be network related, but no issue with DB  on iPad though, and on my phone no issues with anything other than DB?

        I currently have wireshark running on a raspberry Pi to see if I can see anything.

        This is really weird, especially as nothing else appears to be suffering?  any other reports of DB android network wifi issues?

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