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Daniella1's avatar
Daniella1
New member | Level 2
4 years ago

DropBox App not opening. Only Finder opens.

I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on th...
Desktop
Mac
Setting up the apps
  • aewen's avatar
    aewen
    4 years ago

    I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked! 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
No worries, glad to hear you were able to change the preferences. Let me know if you have any further queries in future.

Enjoy your weekend!
  • dartie's avatar
    dartie
    New member | Level 2
    3 years ago

    Unfortunately none of the above is working for me. I am unable to get the Dropbox app to open and NO it's not appearing in the menu bar. I have tried many things including:

    - restarting the MacBook Pro (M1 chip)

    - adding Dropbox to permissions in system preferences

    - deleting Dropbox and downloading a new version.

    I've noticed that my OneDrive is also having the same issues.

  • meecs's avatar
    meecs
    New member | Level 2
    3 years ago

    I'm having this issue too! Anyone have ideas on how to fix it? When I go into preferences I don't get have "open folders in" as an option.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      Unfortunately meecs this is a change in the product - the Dropbox software you saw on the computer was depreciated on the 17th of Jan. As such the only choice and option now is to open finder. 

      • meecs's avatar
        meecs
        New member | Level 2
        3 years ago

        Got it, thanks for the 411! Do you know if Dropbox plans to release a new version? The finder one is not as clean/intuitive 🙂

         

        (And how did you find out this one was removed? I was digging but couldn't spot any notifications.)

         

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