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Forum Discussion
Dropbox app is having trouble starting up
I'm trying to set up Dropbox on a new Win 11 machine. I tried using the loader online twice and off line installer. I uninstalled the app each time before trying again. Each time I get the little squ...
Hi K M, I took a look at your previous error log and couldn't help but notice that you're using a beta version of the Dropbox desktop app.
Please access your account's settings, and opt-out of the early releases before trying to re-install our stable version.
You can install the latest, stable version of the app from this page directly. If this doesn't work either, let me know!
Dropbox desktop app does not run. Already have gone through all measures mentioned in support center including Advanced reinstall. Following is the error message I receive every time I try to run Dropbox app.
bn.BUILD_KEY: Dropbox
bn.VERSION: 182.3.6279
bn.constants.WINDOWS_SHELL_EXT_VERSION: 64
bn.is_frozen: True
machine_id: 97121f13-e184-467a-bb1d-1f9a2bc98e84
pid: 7188
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\**\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\**\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\**\\Dropbox'
real_path='C:\\Users\\**\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\182.3.6279\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\182.3.6279\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\**\AppData\Local\Temp
TEMP: C:\Users\**\AppData\Local\Temp
tempdir: 'C:\\Users\\**\\AppData\\Local\\Temp'
real_path='C:\\Users\\**\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5382, in _setup_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 965, in result
File "desktop/dropbox/sync_root/manager.py", line 330, in convert_root
File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 341, in migrate
PermissionError: [WinError -2147024891] Access is denied
Megan
Dropbox Staff
Dropbox StaffHi K M , I hope you're doing well and thanks for the error log!
As a test, can you try to temporarily disable any antivirus/firewall you may have on your computer and then, reinstall the desktop app on your device?
Do you still see the same error upon the Dropbox app startup?
Keep me posted!
HI Megan
I did disable the antivirus but of no use. The funny thing is that the problem happened suddenly and after using DB on the same computer for nearly a decade. No problem before.
Of course I did change the computer couple of times but things and settings on the laptops were usually the same and the current laptop has been in use for, I guess more than three years.
- Megan
Hi K M, I took a look at your previous error log and couldn't help but notice that you're using a beta version of the Dropbox desktop app.
Please access your account's settings, and opt-out of the early releases before trying to re-install our stable version.
You can install the latest, stable version of the app from this page directly. If this doesn't work either, let me know!
Dear Megan,
Problem resolved. Thank you.
