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Forum Discussion

Contoured_TL's avatar
Contoured_TL
Helpful | Level 6
6 months ago

Dropbox App - Preferences Window has been updated AND IT'S SO SLOW.

The format/layout of the dropbox app Preferences window has apparently been updated and rolled out to users behind the scenes.  This update "looks" better, but the performance is absolutely terrible....
Desktop
dropbox business
Setting up the apps
Sync
Contoured_TL's avatar
Contoured_TL
Helpful | Level 6

Reinstalling the app is not a solution for us.  With 100TB of data the process of reinstalling and indexing our library takes over a week.  We have tested this - not a solution.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey there, Contoured_TL.

 

How about just restarting both the Dropbox application and the computer?

 

Also, which version of the app are you using?

 

You can hover over your Dropbox icon, to see this info.

  • Contoured_TL's avatar
    Contoured_TL
    Helpful | Level 6
    6 months ago

    The computer and app are started fresh each day.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks, Contoured_TL.

       

      Can you also let me know the sync status and version of the app, when you hover over your Dropbox icon?

      • Contoured_TL's avatar
        Contoured_TL
        Helpful | Level 6
        6 months ago

        Sync status is "up to date".  Version is 199.4.6287

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