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dluptonmd 's avatar
dluptonmd
Collaborator | Level 9
2 years ago

Dropbox Android app not updating Word files

I posted this before, but can't find it. Dropbox android app not showing changes to my files. When I open the file with the word app, the changes appear, but if, I dont, I'm reading old version...
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Microsoft Office
Mobile
  • dluptonmd 's avatar
    dluptonmd
    2 years ago
    Yes. And now I've also figured out that by closing the open Dropbox app in 'open apps' and then reopening dropbox, the updated file appears. Thx.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey dluptonmd , thanks for bringing this to our attention.

 

Would you mind sending over a couple of screenshots showing how the file appears in Dropbox in comparison to the Word app?

 

And can you also clear the cache of the app, from the app's settings, to see if that helps?

 

Keep me posted.

  • dluptonmd 's avatar
    dluptonmd
    Collaborator | Level 9
    2 years ago
    I replied to your email with screenshots as I don't see how I could attach a screenshot here? Is there a way? I've cleared caches both apps and uninstalled and reinstalled both. The title in Word appears as AAAA20%DOCUMENT and in Dropbox it appears as AAAADOCUMENT. Thanks.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      I haven't actually sent you an email, dluptonmd . 

       

      Did you reach out to our support team about this maybe?

       

      If so, can you send me the ticket number of the communication, so I can look it up?

      • dluptonmd 's avatar
        dluptonmd
        Collaborator | Level 9
        2 years ago
        You did, or how could I have replied to the email? I originally posted
        a question/problem in the community. I'm replying and posting this, but just in case, my username is davidupton. Can you check the original post for my description of the problem?? Thanks.

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