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Cliff-B's avatar
Cliff-B
New member | Level 2
9 months ago

Desktop app not syncing a certain folder

Hi, I have a certain folder within my Dropbox which shows up fully online yet isn't showing in my Dropbox app at all.  I have tried, exit and reopen. Reinstalling dropbox, a restart as well. I have...
Desktop
Sync
  • Megan's avatar
    Megan
    9 months ago

    Hey there, Cliff-B, I hope you're doing well!

     

    The first thing that popped in my head, was the name of the folder. Have you made sure that the folder name doesn't contain any invalid characters? 

     

    Also, what about your selective sync settings? I'd check that too, just in case you've removed the folder that way. 

     

    Keep me posted, and we'll take it from there!

Cliff-B's avatar
Cliff-B
New member | Level 2

Hi Megan,

Thank you for your reply. It seems like it was an invalid character - namely a colon. Thank you for that, its good to know. The selective sync was all ticked so it was puzzling.

 

Cliff

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Glad we were able to locate, and rectify that Cliff-B!

 

If you need anything else, we'll be one post away. 😎

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