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Forum Discussion

Snowdrop's avatar
Snowdrop
Explorer | Level 3
12 months ago

Desktop App for Mac not working, stuck in "sync," can't access recent files

My Dropbox desktop app (for Mac) hasn't worked since a recent update - I've tried reinstalling Dropbox and no dice. The Dropbox website says I need the Dropbox Update app but I don't see how to insta...
Desktop
Dropbox Pro
Error Messages
Mac
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, Snowdrop, let's investigate together! 

 

As a first step, keep in mind that it seems like you're using our latest version, since 187.4.5691 would be the one. 

 

How long has the app been stuck in this syncing status? Do you see a number of files trying to sync and if yes, does that number appear to change or does it remain the same?

 

Try to also make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then start the Dropbox app again.

 

Reply back to me, and we'll take it from there!

Snowdrop's avatar
Snowdrop
Explorer | Level 3
12 months ago

Hi @megan - it's been stuck in "syncing" for several days. It's not giving me a number of files, just says "syncing." 

I have no antivirus/firewall/VPN running, have restarted Dropbox 3 times today, and no improvement. Is there anything else I can try? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey Snowdrop and Simple, can you check if the Dropbox app has full disk access by following these steps and let me know if that helps?

    • Snowdrop's avatar
      Snowdrop
      Explorer | Level 3
      12 months ago

      @Hannah - the Dropbox app has full disk access. It's still stuck in "Syncing" without a specific number of files, and I still can't open files from my desktop Dropbox folder (so basically can't do any design or client work at the moment -ARGH!!). This didn't help. Is there anything else I can try? 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hmm, try these steps here to fix your hardlinks and permissions and let me know how that goes, please.

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