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Forum Discussion

Betsy G.1's avatar
Betsy G.1
Explorer | Level 4
14 days ago

Couldn't start Dropbox on MacBook as I'm getting an error upon startup

I get this message when I try to start Dropbox on my new MacBook:    Here is the error code file:   bn.BUILD_KEY: Dropbox bn.VERSION: 211.4.6008 bn.constants.WINDOWS_SHELL_EXT_VERSIO...
Desktop
Error Messages
Mac
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Betsy G.1 - sorry to hear about this.

 

Could you please perform a clean, advanced reinstall and let us know how it goes?

 

Thanks so much!

Betsy G.1's avatar
Betsy G.1
Explorer | Level 4
12 days ago

I have dumped the Dropbox icon into Trash.  I have tried this multiple times, then reinstalled the Dropbox app but still get the error message above.  If there are additional files I need to delete please send instructions for the Macbook.  The instructions above are for Windows.

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 days ago

    Betsy G.1, if you open the Help Center article Walter linked above, there are also instructions specific for Mac devices (they’re under the tab located next to the Windows instructions).

    • Betsy G.1's avatar
      Betsy G.1
      Explorer | Level 4
      10 days ago

      I found the Mac instrustions.  This is the result when I paste into Terminal:

      betsy@MacBook-Air ~ % Last login: Sat Nov  2 13:20:41 on ttys000

      betsy@MacBook-Air ~ %

      betsy@MacBook-Air ~ % ^[[200~sudo chown "$USER" "$HOME"

      zsh: bad pattern: ^[[200~sudo

      betsy@MacBook-Air ~ % 

      betsy@MacBook-Air ~ % sudo chown -R "$USER" ~/Dropbox

      Password:

      Sorry, try again.

      Password:

       

      I have never successfully installed Dropbox on my new Macbook - so it may be looking for files that are not there.

       

      I did download the latest app and got the same result "Couldn't start Dropbox"

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 days ago

        Hey Betsy G.1!

         

        Can I ask you to try uninstalling the Dropbox app one more time, restarting your computer and then reinstalling it to see if it helps?

         

        Also, make sure to give full disk access to Dropbox, per these steps.

         

        Let me know If you get the exact same error afterwards or copy and paste the new one, if it's different.

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