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Forum Discussion

Betsy G.1's avatar
Betsy G.1
Explorer | Level 4
14 days ago

Couldn't start Dropbox on MacBook as I'm getting an error upon startup

I get this message when I try to start Dropbox on my new MacBook:    Here is the error code file:   bn.BUILD_KEY: Dropbox bn.VERSION: 211.4.6008 bn.constants.WINDOWS_SHELL_EXT_VERSIO...
Desktop
Error Messages
Mac
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
14 days ago

Hi there Betsy G.1 - sorry to hear about this.

 

Could you please perform a clean, advanced reinstall and let us know how it goes?

 

Thanks so much!

  • Betsy G.1's avatar
    Betsy G.1
    Explorer | Level 4
    12 days ago

    I have dumped the Dropbox icon into Trash.  I have tried this multiple times, then reinstalled the Dropbox app but still get the error message above.  If there are additional files I need to delete please send instructions for the Macbook.  The instructions above are for Windows.

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      11 days ago

      Betsy G.1, if you open the Help Center article Walter linked above, there are also instructions specific for Mac devices (they’re under the tab located next to the Windows instructions).

      • Betsy G.1's avatar
        Betsy G.1
        Explorer | Level 4
        10 days ago

        I found the Mac instrustions.  This is the result when I paste into Terminal:

        betsy@MacBook-Air ~ % Last login: Sat Nov  2 13:20:41 on ttys000

        betsy@MacBook-Air ~ %

        betsy@MacBook-Air ~ % ^[[200~sudo chown "$USER" "$HOME"

        zsh: bad pattern: ^[[200~sudo

        betsy@MacBook-Air ~ % 

        betsy@MacBook-Air ~ % sudo chown -R "$USER" ~/Dropbox

        Password:

        Sorry, try again.

        Password:

         

        I have never successfully installed Dropbox on my new Macbook - so it may be looking for files that are not there.

         

        I did download the latest app and got the same result "Couldn't start Dropbox"

         

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