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Forum Discussion
Couldn't start Dropbox on MacBook as I'm getting an error upon startup
I get this message when I try to start Dropbox on my new MacBook:
Here is the error code file:
bn.BUILD_KEY: Dropbox bn.VERSION: 211.4.6008 bn.constants.WINDOWS_SHELL_EXT_VERSIO...
Walter
Dropbox Staff
Dropbox StaffHi there Betsy G.1 - sorry to hear about this.
Could you please perform a clean, advanced reinstall and let us know how it goes?
Thanks so much!
I have dumped the Dropbox icon into Trash. I have tried this multiple times, then reinstalled the Dropbox app but still get the error message above. If there are additional files I need to delete please send instructions for the Macbook. The instructions above are for Windows.
- Nancy
Betsy G.1, if you open the Help Center article Walter linked above, there are also instructions specific for Mac devices (they’re under the tab located next to the Windows instructions).
I found the Mac instrustions. This is the result when I paste into Terminal:
betsy@MacBook-Air ~ % Last login: Sat Nov 2 13:20:41 on ttys000
betsy@MacBook-Air ~ %
betsy@MacBook-Air ~ % ^[[200~sudo chown "$USER" "$HOME"
zsh: bad pattern: ^[[200~sudo
betsy@MacBook-Air ~ %
betsy@MacBook-Air ~ % sudo chown -R "$USER" ~/Dropbox
Password:
Sorry, try again.
Password:
I have never successfully installed Dropbox on my new Macbook - so it may be looking for files that are not there.
I did download the latest app and got the same result "Couldn't start Dropbox"
