You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

KennnD's avatar
KennnD
New member | Level 2
3 years ago

Couldn't Disable Backup Error Message.

Hello, I have been attempting to disable backup from my Macbook to my work Dropbox, and I keep getting the 'Couldn't Disable Backup' error message. I have paused syncing, and still not luck. Can ...
Computer Backup
Desktop
Dropbox Backup
Setting up the apps
  • Megan's avatar
    Megan
    2 years ago

    Hi LukeAI, I hope you're doing well! 

     

    In the screenshot you provided, it seems that syncing is paused on the app at the moment. Have you tried to resume syncing, and then try to disable the backup? 

     

    Let me know more!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Keith64, thanks for bringing this to our attention.

 

You mentioned that you saw a "PC paused" message; is it possible that syncing is paused on the Dropbox app?

 

If so, make sure to resume it and try again.

Keith64's avatar
Keith64
Explorer | Level 3
2 years ago

It doesn't appear to be paused, the app shows "everything is up to date" at the bottom and "PC Backup updated today at 19:46" although it's now 09:30.

 

I've tried the procedure again with exactly the same undesired result.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!