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Forum Discussion
'Couldn't complete sign in. Please try again.' error on desktop app
Hi, just tried to install Dropbox app on Windows 10 Home. I cannot even get to a window to enter username and password of the Dropbox app. How to solve it?
Unbelievable. it was a wrong download package from here: https://help.dropbox.com/installs/download-dropbox
Instead should have been from here: https://www.dropbox.com/desktop
So, make your own conclusions people
Hannah
Dropbox Staff
Dropbox StaffThanks for bringing this to our attention, astronomik77.
Can you temporarily disable any security apps you may possibly have, like an antivirus, VPN, firewall etc., to see if that helps?
Also, if you're on a Basic free account, make sure that you have less than 3 devices linked to your account already, in order to sign in to this one.
Let me know how it goes!
I have no VPN, turned the firewall off, antivirus off. Still not working out
- Jay
Hi astronomik77, if you're on a Basic plan, did you check this page to ensure that you only have 2 devices or fewer currently connected to your account?
Unbelievable. it was a wrong download package from here: https://help.dropbox.com/installs/download-dropbox
Instead should have been from here: https://www.dropbox.com/desktop
So, make your own conclusions people
