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Forum Discussion

aangulo99's avatar
aangulo99
Explorer | Level 3
7 months ago

"Could not start Dropbox - this may be a temporary error" on macOS 12.7.4

My mac (running Monterrey 12.7.4) shutdown after realizing it was not conected to the outlet. Upon restart Dropbox shows an error message "Could not start Dropbox This may be a temporary error. Pleas...
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  • Hannah's avatar
    Hannah
    7 months ago

    Thanks for the update, aangulo99!

     

    In that case, can you try a more advanced reinstall of the Dropbox app, to see if that helps?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey aangulo99, thanks for the error log.

 

I believe you should be able to see your message now.

 

I can see that you edited out the usernames from the error log, right?

 

If you do a CTRL+F on the error log and search for the word "users", do you see the same username everywhere, or do you see two different ones?

  • aangulo99's avatar
    aangulo99
    Explorer | Level 3
    7 months ago

    Thanks Hannah

     

    I did the CTRL(F) and in every instant that my name user is listed, is the same one. There are no users sections that contain a different user than mine. Hope this helps.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Thanks for the update, aangulo99!

       

      In that case, can you try a more advanced reinstall of the Dropbox app, to see if that helps?

      • aangulo99's avatar
        aangulo99
        Explorer | Level 3
        7 months ago
        Hannah wrote:

        Thanks for the update, aangulo99!

         

        In that case, can you try a more advanced reinstall of the Dropbox app, to see if that helps?

         

        Hannah

        It appears to be working now after the advance reinstall. Syncing now. Hope all is good at the end. Will keep you posted.

        Thanks!

         

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