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Forum Discussion

fftempest's avatar
fftempest
Explorer | Level 3
3 years ago

Clicking on dropbox system tray icon does nothing.

I have windows 11 and some time within the last month or two I am unable to get the system tray icon to do anything.  If I hover my mouse over the icon it shows the version and that I'm "up to date"....
Desktop
Windows
  • gostnort's avatar
    gostnort
    2 years ago

    My Win11 updated last night. The package name is:

    Cumulative Update for Windows 11 Insider Preview (10.0.22623.1020) (KB5020035)

     

    The left or right click can show the dropbox main window right now, but it's not attached to the system tray. It pops up on the top left corner. ≡(▔﹏▔)≡

    Whatever, it works at least. ( •̀ ω •́ )✧

gostnort's avatar
gostnort
Helpful | Level 5

The mouse left or right click have no response recently. Reinstall cannot recover. 

The other icons are running well.

This is my system info.

Edition Windows 11 Pro
Version 22H2
Installed on ‎6/‎19/‎2022
OS build 22623.891
Experience Windows Feature Experience Pack 1000.22637.1000.0

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi gostnort, welcome t o our Community! 

 

Have you also tried rebooting your device? If I were you, I'd also try an advanced re-install. 

 

Let me know of the results!

  • gostnort's avatar
    gostnort
    Helpful | Level 5
    2 years ago

    The tutorial doesn't mention how to close the App without system tray responding. I turn it off in the Task Manager.

    Items in the register and folders that are mentioned in the article do not exist, after uninstalling, but I found a folder in the location.  

    After uninstalling, I reboot my PC indeed.

     

    Everything is deleted. Re-install. Nothing changed. The problem is still. 😅

     

    BTW, I just want to close Dropbox easier than task manager, when I have thousands of files come and forth.

    • blotti's avatar
      blotti
      Explorer | Level 3
      2 years ago

      Hi, i have the same problem. I have tried without any success :

      - reinstall

      - advanced reinstall

      - reboot after reinstall

       

      Windows 11 22H2  Build 22623.891

      Dropbox client 162.3.5408

       

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey guys, I hope you're doing well!

       

      Would it be okay for me to reach out via email, in order to have a closer look into this? 

       

      Let me know! 

      • blotti's avatar
        blotti
        Explorer | Level 3
        2 years ago

        Hi Megan, it's ok for me.

        Manlio

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