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Forum Discussion
organik
2 years agoHelpful | Level 6
Can't update to file provider version
M2 MacBook Air Sonoma 14.1
Dropbox asks about the update, I start the process. When it gets to the "give dropbox permissions" part, dropbox already has permissions set, I click OK...dropbox im...
- 2 years agoI realized there was already a Dropbox folder in CloudStorage, so I deleted that and tried the install again. It worked, no crash. Everything working fine now. I know old Dropbox would warn and rename existing folders, this version crashes.
Hannah
Dropbox Staff
Thanks for the confirmation, organik.
Would you mind switching off the "early releases" option here and then reinstalling the app through this link?
Let me know how it goes.
organik
2 years agoHelpful | Level 6
I realized there was already a Dropbox folder in CloudStorage, so I deleted that and tried the install again. It worked, no crash. Everything working fine now. I know old Dropbox would warn and rename existing folders, this version crashes.
- user1987634512 months agoNew member | Level 2
I was having this exact same issue and this solved it. Need to destroy the existing dropbox folder in cloudstorage. For those who don't know, it is found in user/username/library/cloudstorage - but note that the library folder for a user is hidden by default on Macs so you need to show all folders (command + shift + . (period)) to see it.
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