You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

chiefmtn's avatar
chiefmtn
New member | Level 2
11 months ago

Can't sync/access/open to DropBox with new PC?

New PC - free Dropbox Plan, I've used Dropbox for more than 10 years and for more than 4 years on my old PC - I'm running into problems trying to transition over to using Dropbox on my new PC.

Dropbox no longer shows in File Explorer? I can no longer open Dropbox files with Libre Office? How do I add Dropbox so I can see it in File Explorer?

 

I have downloaded the Dropbox desktop app. When I use the Dropbox app to open an "ods" format spreadsheet, it only offers me "Excel for the Web"?

 

Yet for a file that I saved as "xlsx" format, Dropbox has added an open in google sheets option >



Where did LibreOffice go as a preferred option?  How do I add LibreOffice to the "open in" option?

Thanks for your help and suggestions.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey chiefmtn, let's jump right to this! 

     

    The first thing I'd like for you to check, is that the app is open and running. 

     

    You should be able to see a little Dropbox icon, next to your WiFi on your task bar. Can you see it there? 

     

    If yes, can you also hover your mouse over it, and let me know the app's syncing status, along with its version, please? 

     

    As for LibreOffice, if you visit your connected apps online, do you see it as an option there? 

     

    Keep me posted!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!