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Forum Discussion

Igiveup's avatar
Igiveup
Explorer | Level 3
5 months ago

Can't login using windows 10 - the "Continue" button does not work

It would be nice if there was a board for technical issues, but there's not so i had to just choose "plans and subscriptions". I can't believe that I have to waste my time with the community! How do ...
Account Access
GUI
Web
MaryEBP's avatar
MaryEBP
Explorer | Level 3

I cant set up my new refurbished desk top same issue !    the error code gives no results I have a hunk of junk on a desk needing to download and store and clear my clouds and organize my data files etc    including sync email  and nothing Windows is working just spins then a error.  I even consulted my librarian computer staff specialist for community assistance 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi MaryEBP, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • Igiveup's avatar
    Igiveup
    Explorer | Level 3
    5 months ago

    I use Bitdefender Total Security on both windows 7 and windows 10 on a dual boot computer. Don't have problems on any other website and win 7 works, win 10 is the one not working with dropbox.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Can you try from a private browsing window on Firefox and let us know what you see, Igiveup?

      • Igiveup's avatar
        Igiveup
        Explorer | Level 3
        5 months ago

        Are you kidding me, a private browsing window would have nothing to do with the issue shown in my video. How do I open a ticket with the webmaster/technical support team?

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