You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

organik's avatar
organik
Helpful | Level 6
11 months ago

Can't leave beta on Mac

I have uninstalled and reinstalled, opted out of new releases, repeatedly clicked "leave beta" but dropbox insists on installing the beta. What a nightmare.     What am I missing?  The beta has...
Beta build
Desktop
Mac
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey organik! Sorry to hear that. 

 

Can you let me know what’s the exact app version you see when hovering over the small Dropbox icon in your menu bar? 

 

That’ll help assist you further.

sterpstra's avatar
sterpstra
Explorer | Level 3
10 months ago

193.4.5594 Same issue here but I don't have the Leave Beta Experience option. And I also have no access to my files. Well done Dropbox!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey sterpstra - sorry to jump in here, but the version you mentioned is the latest, stable version of the desktop app - not a beta one. 

     

    Could you let us know some additional information about the issue you're facing so that we can assist further? 

    • sterpstra's avatar
      sterpstra
      Explorer | Level 3
      10 months ago
      It functions like the beta. The Dropbox link is under the location section. I click on that, I get a blank white box at the bottom right corner. No files, no anything.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Did you try rebooting your computer since you first noticed this or quitting and re-launching the desktop app sterpstra ?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!