You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

agj60's avatar
agj60
Explorer | Level 4
4 years ago

Can't install Dropbox on Mac M1 with macOS Monterey

The installer just doesn't start. Digging on console I found this: Apparently is a problem with its signature.   Any help?  
Desktop
Install
Mac
Setting up the apps
  • Jay's avatar
    Jay
    4 years ago
    Hi agj60, thanks for posting today.
     
    Could you try downloading and installing the offline installer from this link?
     
    Keep me updated with any progress!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi agj60, thanks for posting today.
 
Could you try downloading and installing the offline installer from this link?
 
Keep me updated with any progress!
agj60's avatar
agj60
Explorer | Level 4
4 years ago

Oddly enough, the original installer mounted as a volume, even if not launching directly from the .dmg file. From the mounted volume I was then able to install it.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Glad to hear it's working now, agj60.

    Enjoy your week ahead!
  • riauu's avatar
    riauu
    Explorer | Level 4
    3 years ago

    Hello,

     

    ISSUE:

    I am unable to install and run Dropbox, even with using the link you provided.

     

    CONTEXT:

    I am on a brand new 14-inch MacBook Pro 2021, running on macOS Monterey 12.1, and trying to install Dropbox for the first time on this device.  (I've been using in for years, and it's still working well on my old MacBook Pro and on my other devices).

     

    FAIL #1:

    The installer never opens the file (Dropbox 134.4.4115.dmg) I've downloaded from the Dropbox website here.

     

    FAIL #2:

    Using the link you provided in this post, I was finally able to at least get the application to unpack and start the installation, BUT -- it stops mid configuration! After entering 2-step auth the security code, I am being notified that I am using an old version of Dropbox, and to download the new version (the link that's provided is the one I originally used for fail #1). It doesn't let me proceed with the installation and configuration.

     

    I am in desperate need of being able to use Dropbox off-browser, as before. Please advise, and thanks in advance!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hey riauu, sorry to hear you're having issues with this.

      Could you please try the steps outlined here and let me know if they helped improve matters?

      While at it, note that you can find the latest installers on this page.
      • janniy's avatar
        janniy
        New member | Level 2
        3 years ago

        I followed this thread and I am still unable to open dropbox. 

         

        Context: 

        I recently updated macOS to Monterey 12.2, and I am unable to open dropbox. I tried to reinstall but all suggestions (added the dropbox to have full Disk access with the dropbox version I currently have,  tried to reinstall dropbox with the offline installer via the link you provided and the regular installer but does not open the dmg files/ does not start installation). 

         

        I would appreciate any help here.

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!