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Paul Lindquist's avatar
Paul Lindquist
Explorer | Level 3
2 years ago

Can't find my business files on desktop app

I have  a personal Dropbox account as well as a business account. Through the web interface, I can access files from both accounts, but from the Desktop app in Windows File Explorer, I can only access my personal files. How do I get access to my business files thhrogh the Desktop app?

desktop
dropbox business
Multiple Accounts
Setting up the apps
    • CammryL's avatar
      CammryL
      New member | Level 2
      2 years ago

      Hi. I'm having this same problem. 

      However, my accounts ARE linked. I have access only to my personal folder on my desktop and none of the business files. Do I have to be the account manager on the business account or how does that work?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey CammryL - sorry to hear about this.

         

        Could you clarify what Dropbox plan  you are on your business account?

         

        Do you see the option to connect another account in the app's preferences under the Account tab? 

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