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Forum Discussion

Paul Lindquist's avatar
Paul Lindquist
Explorer | Level 3
2 years ago

Can't find my business files on desktop app

I have  a personal Dropbox account as well as a business account. Through the web interface, I can access files from both accounts, but from the Desktop app in Windows File Explorer, I can only acces...
Desktop
dropbox business
Multiple Accounts
Setting up the apps
CammryL's avatar
CammryL
New member | Level 2

Hi. I'm having this same problem. 

However, my accounts ARE linked. I have access only to my personal folder on my desktop and none of the business files. Do I have to be the account manager on the business account or how does that work?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey CammryL - sorry to hear about this.

 

Could you clarify what Dropbox plan  you are on your business account?

 

Do you see the option to connect another account in the app's preferences under the Account tab? 

  • CammryL's avatar
    CammryL
    New member | Level 2
    2 years ago

    Hi Walter. 

    It appears I'm on a Business Trial Plan. 10 TB. Will that affect my ability to access my folders from my desktop?

    As I stated earlier, my accounts are already linked.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi from me too, CammryL. Did you follow Walter’s suggestion to visit your desktop app preferences > Account tab? Do you see the option to log in to your second Dropbox account there?

      • CammryL's avatar
        CammryL
        New member | Level 2
        2 years ago

        Yes. Like I said twice in previous replies. My accounts are linked. See here;
         HOWEVER I cannot access the team folder via my desktop ONLY my personal folder. See here; 

        << Personal Folder is only available.

         

         

        <<The folder in question I'm trying to access from desktop but can only access via web browser.

         

         

         

         

        Again. These accounts ARE linked. All these folders are on my BUSINESS ACCOUNT which is LINKED to my personal account. Keep in mind, I'm not the owner of said business account only a team member. Please give me some insight as to why I'm not getting access. It makes altering files and compiling them a pain with too many extra steps. 

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