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complusrad's avatar
complusrad
New member | Level 2
8 years ago

Can't add row or columns!

I can't add rows or columns. https://cl.ly/iTHe  Every now and then it'll add one when I click the plus sign, but 9/10 it doesn't work. It also doesn't let me bulk add, and is tedious to do one by on...
Dropbox Paper
Dropbox Plus
Setting up the apps
  • ComBibUdeM's avatar
    ComBibUdeM
    8 years ago

    It's Chrome 57.0.2987.133

    When I click on the + sign, nothing happens.  I have many plugins, and maybe one interferes, but I use them, so I don't want to put them off. 

     

    I used Windows Explorer instead and it worked just fine. 

    Thanks

  • Sanchez's avatar
    Sanchez
    8 years ago
    Hey ComBibUdeM, 
     
    There was a recent issue with Chrome 57 not working properly with our website that you may want to try. See this thread’s solution http://bit.ly/2oksOUY. 
     
    In short, there are some incompatibilities with Chrome’s new beta features and our website, and this user’s solution may be worth a try. 
     
    I hope this helps! 
     
    Let me know.
    Thanks
  • justinstern's avatar
    justinstern
    8 years ago

    I'm having the same issue (unable or at least very sporadically able to add rows/columns to a table). I'm facing this on macOS Sierra, across the latest versions of Chrome, Firefox, and Safari. Resetting the chrome beta flags as suggested by others does nothing. Dropbox support was zero help when I got in touch.

     

    I have found a workaround however that could be helpful to others:

     

    1. copy your table from your paper doc and paste into a simple text editor, and you'll get the underlying github flavored markdown table structure, e.g.:

     

    | Col A | Col B | Col C |
| ----- | ----- | ----- |
| one   | two   | three |
|       |       |       |
|       |       |       |

    2. Within your text editor, add whatever rows/columns you want.

    3. Copy and paste that raw text back into your Paper doc, replacing your broken table.

     

    It's not the most wonderful editing experience, in what in pretty much all other respects is my current favorite text editor, but it gets the job done

Zed's avatar
Zed
Icon for Dropbox Staff rankDropbox Staff

Hey justinstern,

 

Normally this shouldn't happen but I'm positive that we'll fix it.

 

Since you tried Chrome, Firefox, and Safari, can you also try in Incognito/Private mode on all those browsers too and let me know if you are able to do it?

 

I would also like to take a look on what happened when you contacted our support team, could you please provide a ticket ID so I can locate your case if that's not too much trouble?

 

Thanks!

 

 

justinstern's avatar
justinstern
New member | Level 2
8 years ago
Since you tried Chrome, Firefox, and Safari, can you also try in Incognito/Private mode on all those browsers too and let me know if you are able to do it?

 

Yeah, no difference in incognito/private mode: I'm able to add a single row, and then no more rows or columns. Clicking the "+" buttons does nothing, and no console errors.

 

Interestingly enough I just noticed that I do see a background ajax request: https://paper.dropbox.com/log/event-log?version=7&xsrf=OA4EoJQH5CSyOj7V162VaP so I'm not sure whether there's a client error being logged/reported to your guys' backend perhaps? If so maybe you can look up the event by that xsrf value?

 

I would also like to take a look on what happened when you contacted our support team, could you please provide a ticket ID so I can locate your case if that's not too much trouble?


Sure thing: ticket #5543480

 

thanks!

  • Zed's avatar
    Zed
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey justinstern,

     

    Thanks for sharing more information on this. An agent will follow up with you on this via email so that our team can investigate what's happening. Your patience is very much appreciated!

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