You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Cannot start Dropbox app on Macbook
Hi,
I installed Dropbox app on Macbook Pro, system Ventura 13.2.1 (22D68), but it cannot start. I have already tried to reinstall it, but still did not work.
And the error file:
bn.BUILD...
- It mysteriously solved. When I restarted my mac after an update and gave it another try, it suddenly popped out log-in issues which showed that dropbox identified my mac as a new device each time I tried to log in, so I cannot log in due to exceeding the maximum number of devices I was allowed. After I removed my login devices, it finally start.
Hi! I'm running into the same issue as well and have tried all of the steps in this thread to troubleshoot this issue. I have updated to MacOS Ventura 13.4.1 (22F82). The grey Dropbox Icon no longer pops-up on my menu bar and, while the folder shows up in my finder window, none of my files are syncing and cannot be opened from the folder. I keep getting this same error message with the following text file (see below).
Any help would be greatly appreciated! Please send me an email with directions.
bn.BUILD_KEY: Dropbox
bn.VERSION: 178.4.4811
bn.constants.WINDOWS_SHELL_EXT_VERSION: 62
bn.is_frozen: True
machine_id: 41c55f76-819e-57a5-9f69-5de2f40cb247
pid: 1948
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='jcycheung', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Joey Cheung', pw_dir='/Users/jcycheung', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='jcycheung', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Joey Cheung', pw_dir='/Users/jcycheung', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'jcycheung'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'jcycheung'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/jcycheung'
appdata: '/Users/jcycheung/.dropbox/instance1'
real_path='/Users/jcycheung/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/jcycheung/Library/CloudStorage/Dropbox'
real_path='/Users/jcycheung/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/cf/lg668sld5378jpw7s86ywfm00000gn/T'
real_path='/private/var/folders/cf/lg668sld5378jpw7s86ywfm00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 830, in wrapper
File "desktop/dropbox/client/main.py", line 6509, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6041, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 5964, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 324, in __init__
File "desktop/dropbox/client/gandalf/legacy.py", line 296, in add_on_changed_callback
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 487, in _update_feature_configs
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.py", line 286, in UpdateFeatureConfigForFswRules
File "desktop/dropbox/sync_engine/nucleus/thin_client/fp_client.py", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x60000327dda0 {Error Domain=NSCocoaErrorDomain Code=4097 "Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:" UserInfo={NSDebugDescription=Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:, NSUnderlyingError=0x60000327f420 {Error Domain=NSCocoaErrorDomain Code=4097 "connection from pid 2214 on anonymousListener or serviceListener" UserInfo={NSDebugDescription=connection from pid 2214 on anonymousListener or serviceListener}}}}}
