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Forum Discussion

emilialiu's avatar
emilialiu
Helpful | Level 5
2 years ago

Cannot start Dropbox app on Macbook

Hi, I installed Dropbox app on Macbook Pro, system Ventura 13.2.1 (22D68), but it cannot start. I have already tried to reinstall it, but still did not work. And the error file: bn.BUILD...
Desktop
Error Messages
Install
Mac
  • emilialiu's avatar
    emilialiu
    2 years ago
    It mysteriously solved. When I restarted my mac after an update and gave it another try, it suddenly popped out log-in issues which showed that dropbox identified my mac as a new device each time I tried to log in, so I cannot log in due to exceeding the maximum number of devices I was allowed. After I removed my login devices, it finally start.
emilialiu's avatar
emilialiu
Helpful | Level 5
2 years ago
It mysteriously solved. When I restarted my mac after an update and gave it another try, it suddenly popped out log-in issues which showed that dropbox identified my mac as a new device each time I tried to log in, so I cannot log in due to exceeding the maximum number of devices I was allowed. After I removed my login devices, it finally start.

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