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Forum Discussion

Rui C's avatar
Rui C
Helpful | Level 5
10 months ago

Cannot get Dropbox desktop app to run in MacOS 12.7.3

Dear All,      After trying many options, including advanced reinstall, removal, etc... I can't get the dropbox app to run on my computer (I decided to reinstall, as it was giving me all sort of ...
Desktop
Error Messages
Install
Mac
  • Rui C's avatar
    Rui C
    10 months ago

    Dear Nancy,

       I found a solution: once I started dropbox I had to (very quickly) sign out. Once I did that, and restarted the app, I was able to sign in again and everything worked as it should.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Thanks for posting on our forum, Rui C! 

 

Can you send me a screenshot of the error you’re seeing on your end, when the Dropbox app crashes? 

 

Is the error log you’re seeing something similar to the one showing here? 

 

Keep me posted.

  • Rui C's avatar
    Rui C
    Helpful | Level 5
    10 months ago

    Dear Nancy,

       I found a solution: once I started dropbox I had to (very quickly) sign out. Once I did that, and restarted the app, I was able to sign in again and everything worked as it should.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Glad to hear everything’s sorted now! If you need something else, don’t hesitate to ping me.

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