We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Rui C's avatar
Rui C
Helpful | Level 5
9 months ago

Cannot get Dropbox desktop app to run in MacOS 12.7.3

Dear All,      After trying many options, including advanced reinstall, removal, etc... I can't get the dropbox app to run on my computer (I decided to reinstall, as it was giving me all sort of ...
Desktop
Error Messages
Install
Mac
  • Rui C's avatar
    Rui C
    9 months ago

    Dear Nancy,

       I found a solution: once I started dropbox I had to (very quickly) sign out. Once I did that, and restarted the app, I was able to sign in again and everything worked as it should.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Thanks for posting on our forum, Rui C! 

 

Can you send me a screenshot of the error you’re seeing on your end, when the Dropbox app crashes? 

 

Is the error log you’re seeing something similar to the one showing here? 

 

Keep me posted.

  • Rui C's avatar
    Rui C
    Helpful | Level 5
    9 months ago

    Dear Nancy,

       I found a solution: once I started dropbox I had to (very quickly) sign out. Once I did that, and restarted the app, I was able to sign in again and everything worked as it should.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Glad to hear everything’s sorted now! If you need something else, don’t hesitate to ping me.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!