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Forum Discussion
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've...
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
Daphne
Dropbox Staff
Dropbox StaffHey there olaab, I've just moved your post here since this is a more recent thread.
Please try the beta version of the app from here, and let us know if you're still having this issue with that version.
Robertdam, as you're using ESET too, I've just reached out to the email linked with your profile here, so that we can look into this in more detail through out Support channel.
When you have a moment, please check your inbox for my message and get back to me there - thanks!
Daphne,
ESET just answered my query with instructions:
Grazie per aver contattato il supporto tecnico ESET Italia.
siamo al corrente della problematica.
per risolvere:
- Chiudere tutti i browser e i client di posta e le applicazioni aperte
- Disabilitare il filtro SSL/TLS, questo dovrebbe eliminare tutti i certificati memorizzati nella cache(Configurazione---> Configurazione avanzata--->Web ed Email--->SSL/TLS )
- aggiornare DropBox alla nuova versione
- Aprire l'app Dropbox e verificare se l'anomalia persiste
- ri abiliti il filtro SSL/TLS e verificare se l'anomalia persiste
But then I asked how to update DB to most recent version and the answer was:
effettui la procedura indicata, senza aggiornare la versione di Dropbox, e verifichi che tutto funziona
per l'aggiornamento della versione di Dropbox installata può scaricare da questo link il file di installazione: https://www.dropbox.com/it/install
altrimenti contattare il supporto tecnico di Dropbox
It seems to me others have done this with no success. Am I right? I hesitate to try.
Thanks
- Eseguita la procedura della disattivazione SSL/TLS, adesso si connette perfettamente, Grazie per il supporto.
- Daphne
I completely understand your concern Donna7752!
The best option would be to see if the beta version resolves the issue for you, as it would be a one time action (you don't need to uninstall before), and the app will update to the latest stable version when a new one is released.
However, from what I've seen it looks like some have had some success with these steps too, so it may be worth trying since their support team suggested this.
Steven33, jdoc50, LiorT and tyaatg8, please try installing the beta version of the app from here. If you still get the same error, please don't hesitate to give me a shout here.
@Gcalogero e Marghe_HP_Drop, potete installare la versione beta dell'app da qui, per vedere se funziona?
(@Gcalogero and Marghe_HP_Drop, can you please install the beta version of the app from here, to see if that does the trick?)
- Riabilitando il filtro SSL/TLS, il problema si ripresenta
