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butterpickle's avatar
butterpickle
Explorer | Level 3
2 years ago

Cannot directly open file from DB Dash

I was excited to use DB Dash, and like the fast and thorough search capability BUT the fact that you cannot actually open a file from the Dash window renders this feature unhelpful. When clicking on ...
Dropbox Dash
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there butterpickle, sorry to hear you're having issues with this.

 

I just gave it a go on my Windows device and clicking on a video file which I have available offline on my computer, for example, opened the related app, in this case my computer's Media player. 

 

When you say browser page, are you referring to the Dropbox Dash window or a web browser window? 

 

Do you notice this with all types of files of yours or just some?

 

Any additional information or screenshots are more than welcome! 

butterpickle's avatar
butterpickle
Explorer | Level 3
2 years ago

tnx for the reply Walter . I search using the Dash window (viz the icon in the status menu in the upper right of my Mac UI). My expectation is to be able to click on the search result in that Dash window and open said file. Instead what happens is when I click it opens up a browser window which is essentially a duplication of the Dash window results, and then I have to click on the file again in order to open it in it's relevant application.... hoping this is just a setting toggle for me that I missed as opposed to a bug in the workflow?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi butterpickle, happy August 1st!

     

    Just to clarify, do you use the latest version of your browser on your device? 

    • butterpickle's avatar
      butterpickle
      Explorer | Level 3
      2 years ago

      yes, updated Brave browser

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for clarifying that for us butterpickle 

         

        Could you maybe try another browser and let us know if you get the same results? 

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