You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Sidona
2 years agoNew member | Level 2
Blank screen when opening folders
I have shared folders that I open every day, but today when I click on the folder, the screen goes blank. Does anyone know how I can open my folders?
- 2 years ago
And it's back online, but it was never reported down on the status page. A tiny oopsy daisy I guess.
ChristineP2
2 years agoNew member | Level 2
It appears dropbox is having a system issue with their API. Checking console revealed a large quantity of JavaScript errors. I'm downloading the app now to see if it is an issue there as well. Status page still reports green, which is concerning to me.
- ChristineP22 years agoNew member | Level 2
Web access appears to have an issue (Chrome, Safari on Mac, Chrome on Android), but I was able to access through the desktop app on Mac OS with my basic plan.
- ChristineP22 years agoNew member | Level 2
And it's back online, but it was never reported down on the status page. A tiny oopsy daisy I guess.
- Sidona2 years agoNew member | Level 2
I only use Dropbox through t he browser. How do you see the status page? Is it only in the app?
- boxuser2 years agoNew member | Level 2
The same thing happened to me and I saw the status page said everything was fine, but I've tried to sign into dropbox in two different browsers in regular mode and private mode and the same blank screen showed up. I hope they update their status page soon, and fix the problem ASAP.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!