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Forum Discussion
Permissions error on desktop app as appdata points to non-existant location on Mac
I have done a complete uninstall using app cleaner, then deleted any library files containing the words dropbox. I then did a fresh reinstall. However dropbox desktop will not run since appdata points to a non-existant location: See appdata below. How do I repoint appdata????
bn.BUILD_KEY: Dropbox
bn.VERSION: 213.4.4597
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
machine_id: c1f3ed7b-b9b2-5ad4-b89d-4f5f66b7a99d
pid: 1100
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='Doug', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Doug', pw_dir='/Users/Doug', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='Doug', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Doug', pw_dir='/Users/Doug', pw_shell='/bin/zsh')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Doug'
appdata: '/Users/dougeleratdough/.dropbox/instance1'
real_path='/Users/dougeleratdough/.dropbox/instance1'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/yg/mw9zvcl5741dbq55qtdr5bfm0000gq/T'
real_path='/private/var/folders/yg/mw9zvcl5741dbq55qtdr5bfm0000gq/T'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 1384, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 709, in safe_makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/dougeleratdough'
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 8514, in main_startup
File "desktop/dropbox/client/main.py", line 2763, in initialize
File "desktop/dropbox/client/main.py", line 1771, in startup_low
File "desktop/dropbox/client/main.py", line 1393, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 709, in safe_makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/dougeleratdough'
The terminal command worked. I just didn't understand why the problem existed at all. Thanks. Repeat, the terminal command resolved the problem and dropbox is now working fine.
Setting permissions doesn't seem to fix the fact that the app data location doesn't even exist. /Users/dougeleratdough is not a location on my computer and so setting access permission is not possible . I don't understand why dropbox continues to try to look for it,
- Jay
Dropbox Staff
Hi jelerath, just to check, the command that you entered didn't work on your machine?
If so, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
The terminal command worked. I just didn't understand why the problem existed at all. Thanks. Repeat, the terminal command resolved the problem and dropbox is now working fine.
