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Forum Discussion
AirDrop broken on MacOS Ventura
I'm using MacOS Ventura and I can't receive files via AirDrop anymore.
My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotligh...
You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.
Walter
Dropbox Staff
Dropbox StaffHi all, I just wanted to give you an update on this and let you know that this is under our radar now and we're looking into it internally.
We'll let you know more as soon as we have more information to share.
I am also having this problem - thought I was going mad, I retried the airdropped about 5 times before I realised that the problem was probably not me 😂
Airdrop is extremely convenient - would love to know when this is fixed. I'll even install a beta client if I have to! Let me know when something is available for this
- Walter
Hi all, could you please confirm that you're still having this issue so that we can reach out via email to have a further look internally?
- After deleting Dropbox and reinstalling my MAC software then reinstalling DB again I have not upgraded my Dropbox software due to the issue with airdrop. From all the complaints it sounds like it’s still an issue. I’ve been waiting for DB to fix this before upgrading the software again. So yes, if DB hasn’t done anything to fix it then it’s still broken.
Definitely still broken. I love dropbox, but it should come with a disclaimer that it moves files around, and that airdrop doesn't work.
Workflow that works awesome with the Apple ecosystem now broken. No doubt having files backup is great, but I feel my files are disorganised for I can't find them!
Airdrop totally broken for me, too. same issue.
Tried to disable backup, but it didn't work after a few minutes (still waiting).
- Hannah
Hey ronfriedmann, would you mind giving us the ticket number for your communication with our support team, so we can look it up in our system?
Thanks!
Hi @Hannah - ticket for my January email exchange re AirDrop failure:
20748555
- Megan
Hi ronfriedmann, thanks for this!
I was able to locate your ticket, and it seems to have been closed. Can you try to reply back, in order to re-open it?
