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sjohnstal's avatar
sjohnstal
New member | Level 2
6 years ago

Additional permissions are required to access the following files

Suddenly, I can't open any powerpoint files online or from my desktop in dropbox.  I can open, edit, and save all my excel files, but not powerpoint.  I use an iMac and macOS High Sierra.

 

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  • sjohnstal's avatar
    sjohnstal
    6 years ago

    Thanks for the questions, Walter. 

    The error I was getting is "additional permissions are required to access the following files"

    Then the message showed me the name of the powerpoint file I was trying to open.  My dropbox app says it is up to date.  I read elsewhere that the macOS High Sierra may have been causing the error message. 

    So, I just updated to macOS Mojave and the problem went away.  Why my mac decided to complicate the middle of my work day is beyond me. Thanks for checking in.

    • sjohnstal's avatar
      sjohnstal
      New member | Level 2
      6 years ago

      Thanks for the questions, Walter. 

      The error I was getting is "additional permissions are required to access the following files"

      Then the message showed me the name of the powerpoint file I was trying to open.  My dropbox app says it is up to date.  I read elsewhere that the macOS High Sierra may have been causing the error message. 

      So, I just updated to macOS Mojave and the problem went away.  Why my mac decided to complicate the middle of my work day is beyond me. Thanks for checking in.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thanks for the swift response and I'm glad you've managed to resolve your concern in the end sjohnstal - all's well that ends well, right?

        Should you ever come up with any question, feel free to let us know :wink:

        In the meantime, thanks for using Dropbox and enjoy the rest of your day!

        Cheers!

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