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Forum Discussion

dbh2's avatar
dbh2
New member | Level 2
3 months ago

Adding option to contact support on the Dropbox homepage

(1) I suggest you add a link to support, for example, chat on the homepage.  Finding support is very difficult.

(2) Hire more people like Alexis (on Chat).  She was terrific--responsive and resolved my issues.

 

You implement those suggestions and you can turn the corner on many of the negative reviews of your product.

 

 

GUI
Web
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey dbh2, thanks for taking the time to post to our Community.

     

    We really appreciate your feedback on this and I'll be sure to pass this on to the team.

     

    Your comments really help us to make Dropbox better for all our users, so thanks a lot!

     

    If you have any questions, let me know.

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