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Forum Discussion
Account Downgraded and can't make files online-only
I keep getting a message every 15 seconds telling me: "Acount downgraded. Files can no longer be made online-only". All of my desktop icons flash periodically, too, as if they are resetting, and so d...
Megan
Dropbox Staff
Dropbox StaffHi Glen H.5, let's jump right into this!
In regards to the first thing you mentioned about turning your files online-only, could you check your account's plan, and let me know more?
It sounds like your account might have been downgraded from a paid plan, which would justify the message you're seeing.
As for the 'starting' syncing status of the app, how long has it been like that? Have you tried signing out of the app, then back in?
Let me know more!
Megan,
I know it was downgraded from a paid account. 100% certain because that's what the bank records showed, and I had a LONG text conversation with someone at Dropbox to make that change. I don't see how that justifies this sudden problem. Months have passed since the change in plan to Dropbox Basic, and I've used the PC every week without any problems until just now.
I just paused my antivirus and tried a normal installation after removing it from my Control Panel. Download, OK. Installation, OK, but when it gets to Set up, it stalls leaving me with just an animated image while it seemingly tries to complete the setup.
I guess I'll have to do it with the advanced installation now. Sorry for the delays. This is a very busy time in my career. Will keep you posted.
Glen
