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Forum Discussion

imatch's avatar
imatch
Helpful | Level 5
2 years ago

A badge with number '1' in my macOS Dropbox icon

I updated my Dropbox in macOS 4 times now but still have a number '1' in a badge on the icon. What can I do about that?
Desktop
Mac
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imatch's avatar
imatch
Helpful | Level 5

So far I tried everything you proposed, both via the MacOS icon as well as in my account. Without the badge '1' disappearing. Do you have any further suggestions?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

HI imatch, when you click the Dropbox icon, do you see any yellow messages in the various tabs of the app?

 

A screenshot of this would help us greatly.

  • imatch's avatar
    imatch
    Helpful | Level 5
    2 years ago

    Yes Jay, the message in yellow says, see the pic, that I can update my MacOS Dropbox application, which I did for about 4 times. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      If you click the bell icon on the top right, does it come up with any additional yellow banners?

      • imatch's avatar
        imatch
        Helpful | Level 5
        2 years ago

        No, the announcement box is empty.

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