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Forum Discussion

poppadoble's avatar
poppadoble
Explorer | Level 3
3 years ago

Your device storage is full

In the Dropbox app under Photos, my iPhone says:

 

However, my Dropbox has 1.81 GB free:

Also, my iPhone has 481.6 MB free:

 

I've been a Dropbox user for over a decade and am well aware of what it means for my Dropbox to be full. But what does it mean for my "device" storage to be full?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    It means exactly that - your phone doesnt have enough free space for it to continue to run I'm afraid. So even though you have 400mb or so you will need to free up some more space.

    • poppadoble's avatar
      poppadoble
      Explorer | Level 3

      Thank you for your reply Mark. I'll certainly try freeing up space on my iPhone to see if that allows me to resume camera uploads.

       

      On my laptop, my Dropbox folder is identical to my Dropbox. However, on my iPhone, Dropbox stores only 95 MB out of the 11.8 GB (plus 205 MB for the app itself). It's not intuitive that the app would need the device to free up an additional 400+ MB.

    • YeeM's avatar
      YeeM
      Explorer | Level 4
      If I may ask, I’m having the same issue and I still have questions.

      Currently uploading images from phone camera roll, and i’m constantly having to clear up phone storage because of this message.

      Why is Dropbox creating doubled storage in my own photos?
      Why does it matter? Isn’t it a cloud service?
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey YeeM, thanks for the nudge here.

         

        The Dropbox app needs at least 500mb of free device space to work correctly.

         

        Can you confirm that you have at least that amount of free space?

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