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Forum Discussion
Why was my Dropbox quota reduced?
I alternate between using Dropbox on my laptop (Windows 10), and the Dropbox Android app on my tablet.
I just started up Dropbox on my laptop and got a Windows notification saying my Dropbox sp...
- Did you have any promo space on your account?
That is usually time limited - www.dropbox.com/events may show it
I have no idea what promo space is. :/ When I clicked the link you provided, though, it does say, "Your quota was decreased to 1 TB. Yesterday 11:36 PM." It gives no further details.
I thought the paid plan was 1TB to begin with? So I'm not sure how much I lost, or what it was from. The last time I added any space to my account was when I switched to the paid plan last June.
EDIT, ah, wait! I looked under "Plan" for my account. It says there was a 25GB "HP promotion" for "HP + Dropbox" 4/28/2017 and it's expired. I don't quite recall what that was but that must be it.
Thank you!
What's the default space on Dropbox? because suddenly mine is not sync anymore as apparently it's full but I only have 3.25GB on it! I'm sure it used to be 10GB of free space?
- Mark
Super User II
The default free account is 2gb or 2.5gb if you were referred by somebody.It looks to me that it is time to move to Google Drive.
Mine got suddenly reduced for no reason and now it can't sync my documents. No worries but unfortunately for Dropbox there are many easy alternatives
- Rich
dolphinleaver wrote:
Mine got suddenly reduced for no reason and now it can't sync my documents.
There's always a reason and if you follow Mark's information above, you'll likely see what the reduction was from. It was likely a space promotion that expired, either from a mobile device or HP, Dell, etc.
