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Forum Discussion

aureliozl3's avatar
aureliozl3
Helpful | Level 6
2 years ago

Where are the extra files that are making me going over the 2GB free limit?

I have a Windows 10 machine that is showing that I only have 1.3 GB in Dropbox under Windows Explorer. (I have the free version of Dropbox.)   And yet I'm receiving a warning that I've used over 2G...
Dropbox Backup
Dropbox Basic
Quota
Storage space
  • Jay's avatar
    Jay
    2 years ago

    Hi aureliozl3, thanks for bringing this to our attention.

     

    Is it possible you have the backup still visible on your account?

     

    Keep me updated with any progress!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi aureliozl3, thanks for bringing this to our attention.

 

Is it possible you have the backup still visible on your account?

 

Keep me updated with any progress!

  • aureliozl3's avatar
    aureliozl3
    Helpful | Level 6
    2 years ago

    Brilliant, Jay , I thought I'd deleted that backup but it was still there.  Deleting it freed me from the problem.

     

    Thanks much.

    Aurelio

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      No worries, glad to have helped out! If you need any further assistance in the future, please let me know.

       

      Enjoy the rest of your week!

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