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Forum Discussion
Storage Space doesn't allow me to use the mobile app.
Dear Community,
Would be most grateful for any reply, please.
I have posted on here only a few days ago. I thought my problem has been solved, but no. Let me explain.
I have an accoun...
Hi marek_wes, the message you're getting is regarding the 3 device limit on Dropbox Basic plans.
This means that in order to login on the new phone, you'd need to remove a device from your account from this page. Once you're under 3 devices, you can login on the mobile app.
Dear Megan,
Thanks for the prompt reply. When I log on to my account on mobile, I get this message. I cannot get past this. I assume the system thinks I am taking up too much space, and yet the space that I am taking up is from the lost mobile phone. I attach a photo of my mobile phone,
Marek
Jay
Dropbox Staff
Dropbox StaffHi marek_wes, the message you're getting is regarding the 3 device limit on Dropbox Basic plans.
This means that in order to login on the new phone, you'd need to remove a device from your account from this page. Once you're under 3 devices, you can login on the mobile app.
